1. Website Identification

The website Mellean is operated by Mellean, based in France 🇫🇷.

Contact:
Email: melle.an.store@gmail.com
Phone: (+33) 6 19 02 99 73

These Terms and Conditions govern all sales made through the website.

2. Purpose

These Terms and Conditions define the rights and obligations of both parties regarding online sales made through the website.

Any order placed on the website implies full acceptance of these Terms and Conditions.

3. Products

Products offered for sale are presented as accurately as possible.

Product photos and descriptions are provided for informational purposes only and may slightly differ from the actual product.

Mellean reserves the right to modify products at any time.

4. Prices

Prices displayed on the website are shown in euros (€).

Shipping fees are specified before order confirmation.

Mellean reserves the right to change prices at any time without prior notice while applying the price displayed at the time of purchase.

5. Orders

Customers select the desired products and validate their order after reviewing the order summary.

An order confirmation email is sent after payment validation.

Mellean reserves the right to cancel or refuse any order in case of:

  • suspected fraud,
  • incomplete information,
  • payment issues,
  • previous disputes.

6. Secure Payment

Payments on the website are fully secured through Stripe.

Accepted payment methods may include:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay

Banking information is never stored on the website.

7. Shipping

Mellean offers worldwide shipping.

Delivery times are provided for informational purposes only and may vary depending on:

  • destination country,
  • shipping carrier,
  • high-demand periods,
  • customs procedures.

Custom duties or local taxes may apply depending on the destination country and remain the customer’s responsibility.

Mellean cannot be held responsible for delays caused by carriers or customs services.

8. Right of Withdrawal

In accordance with European regulations, customers have 14 days after receiving their order to request a return.

Returned products must be:

  • unused,
  • in original condition,
  • in original packaging.

Return shipping costs remain the customer’s responsibility unless the return is due to our error.

9. Returns and Refunds

After inspection of the returned product, refunds will be processed using the original payment method.

No refund will be granted for:

  • used products,
  • damaged products,
  • incomplete returns,
  • late returns.

10. Liability

Mellean shall not be held responsible for:

  • improper use of products,
  • delivery delays beyond our control,
  • force majeure events,
  • temporary website interruptions.

11. Personal Data Protection

Information collected through the website is processed in accordance with the Privacy Policy available on the website.

12. Intellectual Property

All website content including:

  • texts,
  • images,
  • logos,
  • visuals,
  • design,

is protected by intellectual property laws.

Any reproduction or unauthorized use is prohibited.

13. Applicable Law

These Terms and Conditions are governed by French and European law.

In the event of a dispute, an amicable solution will be sought before any legal action.